13KGHT73 FAQs – A Homespun Hobby

FAQs

  1. How long are shipping times?

My Diamond Art Paintings are made to order. I design the diamond paintings and have them printed here in the United States. Production times vary.
If you order something that I do have in stock, you should receive your order within 3 to 14 business days.

     2. What is your turnaround time?

If you order product that is in stock in the USA, you will receive your order within 3 to 14 days. That depends on how far away you live from MA and how busy the workers are in the shipping industry. If you order something that will be made to order, that usually takes about a month to 5 weeks. Please note orders placed after 4PM (CST) will count as an order for the next day. Your delivery time can also depend on your response time to my inquiries regarding your order.

 

 3. What's your return policy?

MONEY BACK GUARANTEE

We promise your money back if the item you received is not as described.

Your purchase is protected if:- The item was purchased on my website.
- The item you received was damaged, defective, or substantially different from the item represented on the product detail page.
- Your order did not arrive not due to factors related to the buyer (for example: the wrong shipping address was provided).
- Your account is in good standing.
- Your item is returned to the seller due to customs duties (customs clearance/taxes are not included).

   4. Can I cancel my order?

Cancellations are possible if your product has not yet been manufactured, if it's a custom diamond art painting, or if I have it in stock and it has not yet been shipped.

  5. What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us and send us some pictures of the product you received, and we’ll give you a refund once we receive the product.

 6. Do you offer exchanges?

We do not offer exchanges. My products are made to order. Clear photos and descriptions are available on the product pages. If your products arrives damaged, we can make arrangements for rectify the situation.

 

What is the return policy in Massachusetts?
Refund, Return & Cancellation Policies. Contrary to popular belief, there is no set law about return policies in Massachusetts. As long as a product is not defective, a store can have any return policy they want so long as it is clearly disclosed somewhere in the store and you have a chance to read it before buying your product.

 

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